Thursday, August 09, 2007

J3t B1ue, I think I hate you (edited for typos, I was pooped.)

Reasons I hate them:

1. 4 hour delay going. Granted, not their fault. Weather. But I'm not feeling generous at this moment.

2. Cancelled yesterday's flight and didn't call my cell, though they did send an e-mail, which wasn't useful since I was nowhere near a computer. I waited on line over an hour yesterday to change my flight to today because they don't let you do that at the kiosk.

Which brings us to today.

Today I arrived at JFK 2 hours early for my flight. I was clearly told to go to gate 15. I double checked the board. Sat down at gate 15 to wait. The gate itself had a different flight number up, so I asked the nice lady at the gate and she said yes, I was in the right place. Whereupon I took up a seat right next to her and waited.

About 10 minutes before my scheduled departure time I finally lost patience and asked when they would be boarding my flight and she said, "Oh! They switched the gate to gate 14 and it's closed for boarding now!"

I ran to gate 14 and the plane was pulling away. 10 minutes early.

I never heard an announcement. I never heard them page me. Not once. And I was listening. Truly, I was.

I cannot begin to describe to you how upset I was.

And then, customer service lied to me. They said, "Everyone else made it onto that flight."

Except they didn't. Another woman who had the same experience was placed on Stand-by for the next plane along with me.

Oh! And they switched the gate on that one, too. And there was no announcement, just a change on the board (which, fortunately, I was checking every five minutes.)

And they only put up the flight number at the gate 5 minutes before they boarded. And they made three brief announcements, the special assistance one, the rows 10 and up one, and the general boarding one. And then they got us stand-bys on. 10 minutes after the first call, the plane rolled away from the gate. And it was a sold-out plane. And they never paged the missing passengers, so how'd they have extra seats for me and my co-horts? Hmmmm? Which made me feel better about missing the announcements for the flight I was SUPPOSED to have been on.

And then the plane was stuck on the tarmac for 2 and a half hours. Again, not their fault, weather. But I would not have spent 11 hours in an airport today if they'd ACTUALLY MADE THE ANNOUNCEMENTS THEY SHOULD HAVE MADE.

I hate them.


Mummy/Crit said...

I too hate airlines. There's something particularly nasty about screwing around with vulnerable travellers that I relly dislike. And it's always worse when you would rather not be travelling in the first place.

ccw said...

That sounds like hell!

We flew on Frontier when we went to Vegas and they were downright delightful. When we ran late due to a back up at the airport, they asked about connectors and held those flights for passengers. It was a nice change.

KLee said...

I'm so sorry. Yet another reason (mainly because I can't afford it) that I don't fly.

Glad you got home okay, and I'm still hoping to get to see you in a couple of days.

Anne Glamore said...

When I did a post asking for customer service complaints recently, airlines were at the top of the list.

That sounds RANCID.

purple_kangaroo said...

Wow, how very frustrating!

Yankee T said...

Travel frustrations beat all others, I fear. I'm sorry you had this experience on the heels of your grandfather's death. Sometimes things are just. too. much.

Eva said...

Oh my god, I missed a flight that exact same way once, and it was absolutely their fault, but I still had to get a hotel and everything and pay for it nonetheless. I am so sorry. How frustrating!

jenn said...

I am so sorry you went through that. I hate airlines. But I lurve you.